Privacy Policy

Spade69 Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the casino website, account services, gaming services, customer support channels and related online features. It should be read together with any applicable terms, responsible gaming information and notices shown on the website.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected will depend on how you use the website and the services available to you. You may be able to browse some areas without creating an account, but account, payment and verification services generally require information that can be linked to you.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, you may be asked to provide it before a particular activity takes place. You can withdraw consent for marketing at any time, although withdrawing consent does not affect processing that is based on another lawful reason or information that must be retained.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on the website. You should review the policy periodically, especially if you continue to use your account after an update.

Information may be shared when this is necessary to provide the services, protect players and the website, complete transactions or meet applicable requirements. Access is intended to be limited to people and service providers who need the information for an appropriate business, technical, security, support or compliance purpose.

• Technology, hosting and security providers that help operate, maintain and protect the website and account systems.
• Payment and financial service providers that assist with deposits, withdrawals, payment checks and transaction processing.
• Identity verification, fraud prevention and risk management providers that help confirm account information and identify suspicious or unauthorised activity.
• Professional advisers, support providers or other contractors where their involvement is needed to deliver a service or address an issue.
• Public authorities, courts or other relevant parties where disclosure is required or permitted by applicable requirements, or where it is necessary to protect rights, safety or the integrity of the services.

Service providers may process information on our behalf and may be located in Australia or another country. Where information is handled by another provider, appropriate arrangements are intended to support confidentiality, security and responsible use. Those providers may also have their own privacy information explaining how they handle data.

Reasonable administrative, technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission and staff or provider requirements. No website, device or online transmission can be guaranteed to be completely secure, so you should use a strong password and keep your login details confidential.

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to provide services, resolve issues, protect the website, maintain business records or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the reason it must be retained.

When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in a way that removes its connection with you. Back-up copies may remain for a limited time while normal deletion and security processes are completed.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the information held about you. These rights can include requesting access to personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent to receive marketing communications.

Making a privacy request

To exercise your data rights, contact support@spade69casino.wtf and clearly explain what you are requesting. You can ask to access your data, correct your data, delete your data, or withdraw consent to marketing. Please use the email address connected with your account where possible and include enough information for us to understand and verify the request.

We may need to confirm your identity before responding, particularly where a request concerns account, payment or verification information. This helps prevent personal information from being disclosed to the wrong person. We will assess requests in line with applicable requirements and may explain if a request cannot be completed in full, for example because certain information must be retained, is needed for security or fraud prevention, or cannot be separated from another record.

You can opt out of promotional emails by following any available unsubscribe instructions or by contacting support@spade69casino.wtf. Marketing preferences can take a reasonable time to update, and you may continue to receive essential service messages about your account, transactions, security, verification or important changes. Withdrawing marketing consent does not delete your account or prevent processing required to provide the services.

If you have a concern about how your information has been handled, please contact support@spade69casino.wtf first so the issue can be reviewed. We aim to handle privacy questions clearly and fairly. You should avoid sending unnecessary sensitive information in an email and should never include your password.